• I want to buy an Artisan Keycap! How do I do that?

    Currently, only making sales by Fulfilment sales, Raffle sales

  • About handmade products:

    All handmade items are art pieces, it may include small inclusions, which are what make each item unique. Do handle them with care. These art pieces are for display purposes only and not meant for children. Actual colours may vary.

  • What is a Fulfilment Sale?

    In a fulfilment sale, there is an unlimited quantity of artisan keycaps. These keycaps are mostly made-to-order like a group buy.

    Here is how a fulfilment sale works:

    An announcement of a fulfilment sale will be on Instagram/ Discord.

    1. Add product to cart & checkout.

    2. One purchase per person. If double orders are found, it will be refunded (without transaction fees)

    It is frowned upon to sell your keycap/ slot for profit right after the sale.

  • What is a Raffle sale?

    A majority of enthusiasts in the mechanical keyboard community sells artisan keycaps in a raffle sale. There is a limited quantity in the sale of Raffle products.

    Here is how a raffle sale works:

    An announcement of a raffle sale will be on Instagram/ Discord. You will have to click on the link to the form provided. 

    1. Fill in your details.

    2. Completing the form guarantees you a chance to win to order the keycap(s) you have selected.

    3. One entry per person.

    4. Form submissions will go through an RNG and winners will be sent a Shopify invoice.

    5. Pay the invoices within the hours stated.

    6. All unpaid invoices past the stated time will go through the RNG again to give others another chance.

    It is frowned upon for winners to sell their keycap for profit right after the sale.

  • Keycap profiles & stem

    A majority of UCHU.CLUB’s keycaps do not have the traditional keycap profiles.

    I only make Artisan Keycaps with MX stems.

  • What are your artisan keycaps made out of?

    They are previously made out of polymer clay and UV resin. I have since transitioned to epoxy resin.

  • Serial numbers

    There is a unique serial number for each keycap.

    If you think that you have received a counterfeit product, do submit an enquiry here to check its authenticity.

  • Colour Disclaimer

    Please note actual colours may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor. 

    This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently.

    We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.

    We cannot guarantee that the colour you see accurately portrays the true colour of the product.

  • Customs Fees

    I am unable to know if this will happen to your package, as it varies with every order.

    If you have any concerns, please contact your local postal service for information on receiving international mail.

    By law, I have to declare the details and cost of your order on customs forms and are unable to leave that information blank. (Gifts included)

    UCHU.CLUB is not responsible for any customs, tariffs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

    Adding shipping insurance for your order is great for added security to cover your damages if your parcel is lost or damaged in transit.

  • Shipping Couriers

    We use different shipping couriers.

    Shipping fees offered on the fulfilment/ raffle form at that time will vary.

    We recommend DHL Express for international orders and Ninjavan for Singapore orders.

    We have also integrated easyship to the store, where they show real time rates & Singpost for international orders.

    DHL Shipping to some rural/remote locations will be much more expensive than 20USD, but we will not know it until the shipping labels are prepared during the packaging process.
    If your address falls under that area, we will contact you and send you an additional invoice regarding the additional shipping fees. (the extra fees will usually be <20USD, depending on your location).

    Some addresses that might encounter this are mainly from Korea, Indonesia, the Philippines, Dubai, Turkey and Australia (primarily outskirt addresses)

  • Countries available for shipping

    If your location is not available for shipping during checkout, do reach out to me on InstagramDiscord and I will include it.

  • Can I combine shipping with my friend/ family member?

    Yes, you can! Feel free to reach out to me on InstagramDiscord with your order numbers and I will refund partial shipping fees to you.

  • Currency

    You can switch & view between USD/ SGD currency at the bottom of this page.

  • Payments

    Currently only accepting payments through your debit/ credit card.

  • I need help!

    If you have encountered any issues, please contact me here.

    I will try my best to reply to you as soon as possible.